Returns & Exchanges

At Juvia’s Place, we want you to be completely satisfied with your beauty purchase, which is why we offer a 30-day window for returns on unopened and unused products. If your order arrives damaged or incorrect, please reach out to our support team immediately for a resolution.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and shipping zip code to begin the process.

2

Prepare Your Package

Securely pack the unused items in their original packaging to ensure they are not damaged during transit back to our warehouse.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return box.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy until your refund is processed via your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing