Frequently Asked Questions

Everything you need to know about your Juvia’s Place favorites.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We accept returns on unopened and unused products within 30 days of purchase. Please note that for hygiene reasons, used makeup products cannot be returned.

Are Juvia’s Place products cruelty-free?

Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary based on the destination and will be calculated at checkout.

How do I find the right foundation shade for my skin tone?

We offer a comprehensive Shade Finder tool on our website to help you match your undertone and complexion with our highly pigmented formulas.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.